We need a way to keep track of trucks that break down while loaded. Breakdowns happen, and it'd be lovely if there was a NewMile feature to be able to track the ticket/load/customer as a "pending load" of sorts due to the the truck being temporarily out of service. There has been multiple instances in the past where we get charged for a load because it wasn't communicated that it was still on a truck. Sometimes a truck will be down for a few days and the driver will just automatically deliver to a customer that's no longer accepting leading to charge backs as well.

I think something like "Pending Loads - OOS" and then something to where the driver assigned to that truck cannot access that load in NewMile until it's approved by the TM. Once approved by the TM that the truck is ready to go (all customer/load info will still be attached to that load) dispatch can reassign based on customer needs & approval.